Shipping policy

Shipping Policy

Thank you for shopping at NanaArt. Here is everything you need to know about how your order gets to you.

Free shipping
Free shipping is available on every order while our Christmas Sale lasts.

Processing time
Orders are processed within 1 to 3 business days after payment is confirmed. Orders are not processed or shipped on weekends or public holidays.

Delivery time
Once your order ships, delivery takes 4 to 8 business days, depending on your country and city. Delivery times are estimates and may be longer during peak periods such as Christmas, or because of customs or carrier delays.

Tracking
When your order ships, we send a confirmation email with a tracking number so you can follow your package. Tracking updates can take 24 to 48 hours to appear.

Shipping address
Please check your address carefully at checkout. We cannot change the address once the order has shipped. If you need to correct it, contact us as soon as possible.

Customs, duties and taxes
Depending on your country, your order may be subject to customs fees, import duties or taxes charged by your local authorities. These are not included in our prices and are the responsibility of the customer.

Lost, delayed or damaged packages
If your package has not arrived after the estimated delivery time, shows as delivered but you have not received it, or arrives damaged, email us at support.bluepagelol@gmail.com with your order number (and a photo if the item is damaged). We will investigate and help you with a replacement or a refund.

Contact
Questions about your shipment? Write to support.bluepagelol@gmail.com.